RFE Product Warranty Information
The Reliance Power Parts (RPP) warranty policy from RF Engine (RFE) covers parts and labor necessary to repair a warrantable failure to the functional condition of the application that existed immediately prior to the failure, as detailed below. This warranty statement applies to direct customers of RF Engine only and is non-transferable.
New internal engine parts for agricultural and industrial applications supplied by RFE are warranted to be free from defects in material and workmanship under normal service and operating conditions for a period of one year from the date of invoice without limitation on miles or hours of operation. These policy terms exclude all engine assemblies, including, but not limited to: short block assemblies, long block assemblies, and complete engines. For information on warranty coverage of excluded items, please contact our tech support staff.
Engine overhaul kits for heavy-duty on-highway applications supplied by RFE are warranted to be free from defects in material and workmanship under normal service and operating conditions for a period of two years from the date of invoice without limitation on miles or hours of operation.
Remanufactured engine and drivetrain parts are warranted to be free from defects in material and workmanship under normal service and operating conditions for a period of six months from the date of invoice, without limitation on miles or hours of operation, on a parts-replacement-only basis.
Drivetrain parts are warranted to be free from defects in material and workmanship under normal service and operating conditions for a period of one year from the date of invoice, without limitation on miles or hours of operation, on a parts-replacement-only basis.
Complete engines and new long blocks manufactured by Reliance are warranted to be free from defects in material and workmanship under normal service and operating conditions for a period of six months from the date of invoice, without limitation on miles or hours of operation, on a parts-replacement-only basis.
Remanufactured long blocks and short blocks produced by Reliance, as well as new short blocks manufactured by Reliance, are warranted to be free from defects in material and workmanship under normal service and operating conditions for a period of ninety days from the date of, without limitation on miles or hours of operation, on a parts-replacement-only basis.
New and remanufactured engines, complete engines, long blocks, medium blocks, and short blocks produced by any company other than Reliance are not warranted by Reliance and are solely covered by the manufacturer’s warranty. For information on these warranties, contact your Reliance representative.
RPP supplied parts will be covered at current customer pricing. Where available, only new or remanufactured RPP or RPP approved parts will be used in making the repair. OEM or other aftermarket sourced parts used when RPP parts are available will be credited at the RPP part price. OEM or outside parts (that are not available from RPP directly) that are used in the repair will be covered at billed rate and require an invoice for consideration.
Labor coverage, offered at the discretion of RFE, will not exceed published flat-rate times and a maximum regional wholesale hourly labor rate. Holiday and overtime rates are not covered.
The RPP warranty from RFE does not cover failures resulting from owner or operator abuse or neglect, including but not limited to operation without adequate coolant, fuel or lubricants, over-fueling, over-speeding, lack of maintenance of lubricating, coolant or air intake systems, improper storage, starting, warm-up, run-in or shut-down practices. Coverage does not include troubleshooting or diagnostic time, towing, transport, down-time, rental fees, or incidentals including but not limited to delivery charges, travel, meals, lodging, business losses, docking or harbor charges.
The installer is responsible for ensuring that the parts are correct for the application and installing parts according to OEM procedures, specifications and accepted industry standards. The owner is responsible for the operation and maintenance of the equipment as specified in the OEM operation and maintenance manuals.
RFE must be notified prior to the end of the warranty period and all warranty repairs must be authorized by RPP and RFE technical staff if a warranty claim is to be valid and considered. All claimed parts must be returned to the indicated physical location within thirty days from date of an issued Return Merchandise Authorization for the claim to be evaluated and considered valid. In the event of a claim, a Warranty Claim Form must be requested for the return of parts for warranty consideration. It is the claimant’s responsibility to provide failed parts, a completed Warranty Claim Form and copies of any related work orders or invoices for examination by RPP and RFE technical personnel. Parts must be shipped freight pre-paid with all associated paperwork and arrive in a condition that makes examination possible. Parts received without a Warranty Claim Form will be returned to the customer freight collect.
The warranties set forth herein are the sole warranties made by RPP for RFE regarding its parts. RFE makes no other warranties, expressed or implied, of merchantability or fitness for a particular purpose.
