Caterpillar Seal, O-Ring

Reliance Power Parts Warranty Policy

The Reliance Power Parts (RPP) warranty policy covers parts and labor necessary to repair a warrantable failure to the functional condition of the application that existed immediately prior to the failure, as detailed below. This warranty applies to direct customers of RPP only and is non-transferable.

Coverage Periods

• New Internal Engine Parts (Ag/Industrial): 1 year from invoice date, unlimited miles/hours
• Engine Overhaul Kits (Heavy-Duty On-Highway): 2 years from invoice date, unlimited miles/hours
• New Engine Accessories: 1 year from invoice date, parts replacement only
• Remanufactured Engine Accessories: 6 months from invoice date, parts replacement only
• Remanufactured Engine & Drivetrain Parts: 6 months from invoice date, parts replacement only
• Drivetrain Parts: 1 year from invoice date, parts replacement only
• Complete Engines, New Long Blocks & New Short Blocks (Reliance Manufactured): 6 months from invoice date, parts replacement only
• Remanufactured Long Blocks & Short Blocks (Reliance Manufactured): 90 days from invoice date, parts replacement only

Engine accessories include turbochargers, fuel injectors, hydraulic pumps, engine oil pumps, oil coolers, water pumps, and electrical components.

Manufacturer's Warranty Items

To serve a wider application base, RPP offers lower volume, rare application, and remanufactured parts from a variety of manufacturers. These parts will be noted on your invoice as subject to a "Manufacturer's Warranty" policy and are not covered under this policy. Engines, long blocks, medium blocks, and short blocks produced by any company other than Reliance are solely covered by the manufacturer's warranty. Contact your Reliance representative for details.

Parts & Labor Coverage

• Parts: Covered at current customer pricing using new or remanufactured RPP approved parts
• OEM/Outside Parts: When RPP parts are available, OEM parts will be credited at RPP pricing. Parts not available from RPP will be covered at billed rate with invoice required
• Labor: Offered at RPP's discretion, not to exceed published flat-rate times and maximum regional wholesale hourly labor rate
• Holiday/Overtime Rates: Not covered

What's Not Covered

This warranty does not cover failures resulting from:

• Owner or operator abuse or neglect
• Operation without adequate coolant, fuel, or lubricants
• Over-fueling or over-speeding
• Lack of maintenance of lubricating, coolant, or air intake systems
• Improper storage, starting, warm-up, run-in, or shut-down practices

Coverage does not include:

• Troubleshooting or diagnostic time
• Towing, transport, or down-time
• Rental fees or incidentals
• Delivery charges, travel, meals, or lodging
• Business losses, docking, or harbor charges

Responsibilities

• Installer: Ensure parts are correct for the application and install according to OEM procedures, specifications, and accepted industry standards
• Owner: Operate and maintain equipment as specified in OEM operation and maintenance manuals

How to File a Claim

• RPP must be notified prior to the end of the warranty period
• All warranty repairs must be authorized by RPP technical staff
• Request a Warranty Claim Form for the return of parts
• Return all claimed parts to the indicated location within 30 days of receiving a Return Merchandise Authorization
• Include failed parts, completed Warranty Claim Form, and copies of related work orders or invoices
• Ship parts freight pre-paid in a condition that makes examination possible
• Parts received without a Warranty Claim Form will be returned freight collect

Important Notes

• Professional Installation Required: We strongly recommend installation by a qualified technician to ensure proper break-in and operation
• Keep Your Records: Retain your invoice and service records for warranty claims
• Questions?: If you're unsure about coverage or need assistance, please contact us

The warranties set forth herein are the sole warranties made by RPP regarding its parts. RPP makes no other warranties, expressed or implied, of merchantability or fitness for a particular purpose.